This Privacy Policy explains how Pumpkin Spice Co. collects, uses, and protects information when you visit our website, place an order, create an account, contact us, or join our email list.
Information we collect
Contact and account details such as name, email address, billing address, shipping address, phone number, username, and password.
Order information such as products purchased, size/color selections, transaction totals, coupons, shipping method, and order history.
Payment information processed by WooCommerce Payments, PayPal, Stripe, or other payment providers. We do not store full card numbers on our website.
Technical information such as IP address, browser type, device data, referral source, pages viewed, and cookie identifiers.
Messages you send through our contact form or customer support channels.
Newsletter information such as your email address, signup source, and email engagement data.
How we use information
To process orders, payments, fulfillment, shipping, returns, refunds, and customer support requests.
To operate customer accounts and send transactional emails such as order confirmations, shipping updates, password resets, and account notices.
To send marketing emails if you subscribe, including discount offers, product launches, and brand updates.
To improve the website, prevent fraud, secure the store, measure performance, and comply with legal and tax obligations.
Sharing information
We share information only as needed with service providers that help run the store, including WooCommerce, payment processors, fulfillment partners, shipping carriers, email providers, analytics tools, fraud prevention tools, tax tools, and hosting providers.
We may disclose information when required by law, to enforce our policies, to protect rights and safety, or as part of a business transfer.
Email marketing
If you join our newsletter, you can unsubscribe at any time using the unsubscribe link in our emails. Unsubscribing from marketing emails does not stop transactional emails related to orders or accounts.
Your choices
You may request access, correction, deletion, or restriction of your personal information by contacting us. We may need to retain certain records for legitimate business, legal, tax, fraud prevention, or order fulfillment reasons.
Contact
Questions about privacy can be sent to support@pumpkinspiceco.com.